New Delhi: A Delhi airport passenger was not allowed to board an Air India’s Delhi-Vadodara flight late last week and fell unconscious after her relatives alleged that she was not provided immediate medical aid.
Although Air India refuted the allegation saying that a doctor immediately reached the spot, but by then the passenger was feeling well. When asked about the incident, Director General of Civil Aviation (DGCA) chief Arun Kumar said, “We are seeking a report from the airline concerned.” A video has surfaced on social media in which a middle-aged woman at the boarding gate She is lying on the floor near her and her relatives are busy arranging water for her.
In a statement, an Air India spokesperson said that the video is in reference to three passengers who had arrived when the boarding gate was closed. He said airline personnel kept calling his name before the gates closed. “Seeing one of them lying on the floor near the gate, our personnel immediately called a doctor and a CISF personnel to help him,” the spokesman said.
‘When the doctor arrived, the passenger felt better’
The spokesman said that by the time the doctor reached the spot, the passenger started feeling well and refused to take any medical help or wheelchair. He said that Air India gives top priority to the safety and convenience of passengers.
“But being a responsible airline, we have to follow the rules of the regulatory body and in no case can we delay the flight when all the passengers are on time,” the spokesperson said.
Air India did not say when the incident took place at the Delhi airport. However, sources said that this is an incident of last week.